FAQ

Questions we are often asked.

Understanding Keyzz

What is a Keyzz?

A digital key that your audience receives through a link or a code to scan, keeps in their collection, and that opens content, access or a privilege for them. You can enrich it over time: new content, an invitation, an extra benefit.

What is a relationship asset?

An audience you can find, understand and reach again over time, without depending on a media platform. Everyone stays in control of the personal data they choose to share with your brand. It gains value with every campaign, because each Keyzz delivered enriches the relationship instead of starting from scratch.

How do I move from a rented audience to an audience I can reach again?

By first offering something worth identifying for, then letting everyone choose what they share. The relationship then lives in keyzz.app, without depending on a social network or its rules.

How much does a reachable holder cost?

It depends on your plan and your volume. For example, with the simulator’s starting settings, 2,000 participants per activation, 6 activations a year, a ticketed audience and realistic scan assumptions, the Silver plan at €6,900 excl. VAT per year yields 3,010 reachable holders, or €2.29 per holder. The simulator calculates yours from your audience and your calendar.

Holder, identified holder, shared contact: what is the difference?

A holder has received a Keyzz: you can reach them again in keyzz.app without knowing who they are. An identified holder has made themselves known to RECALLby, not necessarily to your brand. A shared contact has expressly authorised their data to be shared with you: this is the data your dashboard exports. Plan quotas count reachable holders.

Does my audience need to install an app?

No. A link or a code to scan, an email address, and that’s it. The whole journey runs in the phone’s browser.

Does the audience see any technology?

No. They see an email login, and a card payment if the Keyzz is paid. The registry that guarantees each copy is unique only works in the background and never exposes personal data.

Can a Keyzz be resold or gain value?

No. It is an access and privilege pass, with no financial or property rights and no resale market. Its value is what it opens.

What happens after the event?

The Keyzz stays in the holder’s collection. You can add content, open access or offer a privilege, before as well as after the initial moment, and every follow up is measured in your dashboard.

Which sectors use Keyzz?

Fashion and design, culture and live, retail, retail media, destinations and cultural institutions, and the agencies that design these activations for their clients. Four activations had been delivered as of 1 October 2026: Pressiat, Festival Mouvement Féminin, Dove-i and Shiva Shakti Festival.

How is it different from a loyalty programme?

A loyalty programme rewards purchases. A Keyzz recognises a lived moment, whether or not there was a purchase, and can complement your existing programme rather than replace it.

What RECALLby complements

CRM: knows the contacts you have already acquired.
Ticketing: mainly knows the buyers.
Social networks: an audience you can reach as long as the platform allows it.
RECALLby: creates a relationship you can reach again from a moment of engagement, even before any identity needs to be shared.

General

Where does my clients’ data go?

The relationship can live in keyzz.app without the holder’s email being passed to you. The data is kept by RECALLby. Your dashboard lets you export the data that holders have expressly authorised to be shared with your brand.

Does it replace my loyalty programme or my CRM?

RECALLby can extend your existing programme or help you build one. You define the privileges and the criteria for your tiers based on engagement. Information exported to your tools always remains subject to the holder’s express consent.

How long does deployment take?

48 h, and less than two hours for someone who knows the tool. No development on your side.

What if it doesn’t work on the day of the event?

For the audience, a code to scan is enough, there is nothing to install. For your teams, the access control tool works offline and syncs as soon as the network is back.

What if the campaign doesn’t generate the expected sales?

The value is not limited to sales: you have opened a direct channel in keyzz.app and can enrich the relationship with new privileges. Its continuity depends on your offer and on each holder’s choices.

Will my teams know how to use it?

The platform is designed to be used independently. If you would rather we build the activation with you, that’s what the Launch Pack is for.

What counts as an activation?

An activation corresponds to one Keyzz. A single Keyzz can bring together several pieces of content, free or paid, and open them according to your conditions. Each new Keyzz created uses one activation from your plan.

Does your pricing pay off if my campaign doesn’t generate direct sales?

Not necessarily through direct sales alone. The return also depends on the number of reachable holders created, the data actually shared and how it is activated over time. The simulator lets you test these economics with your own assumptions.

What happens if I exceed my plan’s quotas during the year?

Beyond the quota, billing switches to pay as you go at your plan’s rate. As soon as the overage makes the higher plan financially more advantageous for you, our team proactively contacts you to move to the higher subscription, with no punitive retroactive effect.

Pricing

Is there a commitment?

The commitment is 12 months. Paying annually in advance means paying for ten months out of twelve: those are the two free months.

What if I exceed my quota?

Silver includes 15 activations and 15,000 reachable holders, Gold 30 activations and 25,000 reachable holders. Starter has no activation quota: each activation is billed €550 excl. VAT, up to 1,000 copies, with 3,000 reachable holders included. If your volume approaches your plan’s limit, our team will offer you the higher plan, or an Enterprise offer on quotation.

Do all subscriptions give access to the full back office?

No. Starter and the Launch Pack give access to campaign creation and standard statistics. Silver, Gold and Enterprise give access to the full back office.

What does RECALLby take from my sales?

From 20% to 25% of the amount excluding VAT, depending on your plan. The rest is yours, subject to the payment provider’s fees.

Do prices include VAT?

No, all amounts exclude VAT. Applicable VAT is added on the invoice.

When does Silver become better value than Starter?

From 12 activations a year, paying annually in advance. Starter costs €390 excl. VAT per year, plus €550 excl. VAT per activation, up to 1,000 copies. At 11 activations, that comes to €6,440 excl. VAT, against €6,900 excl. VAT for Silver, which includes 15. At 12 activations, Starter reaches €6,990 excl. VAT and Silver becomes cheaper. Below that threshold, Starter is cheaper on paper, but Silver brings 2,500 copies per activation instead of 1,000, 15,000 reachable holders instead of 3,000, three storefronts and a 20% commission instead of 25%, as well as access to the full back office. The simulator calculates the tipping point for your own volume.

See pricing and plan details →

Agencies

How do I present RECALLby to my clients?

You don’t have to sell a technical platform. The starting point is the client’s need: knowing an audience better, extending an experience, creating a direct channel, measuring engagement. We provide the materials to build that recommendation.

Can my clients access the data of the agency’s other accounts?

No. Each client has its own environment and its own rights. The cross portfolio view is reserved for authorised agency users and involves no data sharing between your clients.

Will RECALLby take over the relationship with my client?

No. You keep the commercial relationship and the lead. We step in at the level agreed together: technology, advice, deployment or support.

Who holds the contract, the agency or its client?

Both set ups exist. You can resell the activation as part of your recommendation, or remain the referrer and let your client contract directly. The partner programme covers both cases.

See the agency page and the partner programme →

See Keyzz in action
on your next event.

30 minutes with our team. We start from your calendar, set up a Keyzz in your brand live, and you leave with a costed estimate for your next edition.